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Customer Feedback Survey
Survey Instructions:
Please answer each question as thoroughly as possible. When you have you completed the survey, click Submit at the bottom of the page
Which of these statements best defines your relation to the ACO
?
ACO is a service provider
ACO is a client
ACO is my employer
How frequently do you interact with the ACO
?
I work here--daily basis
Several times per week
Several times per month
Less frequently than several time per month
How important is the ACO's services to you
?
ACO is my most important service provider
ACO is my most important client
Somewhat important
Unimportant
Not applicable--ACO is my employer
Please rate your overall satisfaction with the ACO
?
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
Please rate your satisfaction with the ACO regarding "Promptness of services rendered"
?
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
Please rate your satisfaction with the ACO regarding "Quality of services rendered - in terms of accuracy and relevance"
?
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
Please rate your satisfaction with the ACO regarding its staff's "Handling requests politely"
?
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
Please rate your satisfaction with the ACO regarding "Problem handling"
?
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
Please rate your satisfaction with the ACO regarding "Openness to suggestions"
?
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
How effective do you feel the ACO is with implementing the solutions
?
Above Expectation
On par with expectation
Below Expectation
How frequently would you like communication to be delivered to you on new programs and initiatives
?
More frequently than now
With the same frequency as now
Less frequently than now
How do you feel about the overall level of competence/expertise of the ACO's staff
?
Highly skilled staff
Somewhat skilled staff
Poorly trained staff
How do your feel about the number of staff in the ACO
?
The ACO has surplus staff
The ACO has about the right level of staffing
The ACO is understaffed
Uncertain
Which of the following aspects do you personally rate as most important to you
?
Prompt service
Accuracy of information conveyed
Quality of staff
Problem handling
Communicating frequently
Openness to ideas
Idea implementation
What do you view as the ACO's most important function. List one or more functions in order of importance.
?
Please share any thoughts that might enable the ACO to serve you better. Your responses will be shared with the Riverside County Auditor-Controller in aggregate form. Please respond in a few sentences
?
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